MIVO Electric · Legal Document
Terms & Conditions
1Definitions & Interpretation
For the purposes of this Agreement:
"Vehicl" means any electric two-wheeler, battery, charger, accessory, or related equipment owned by MIVO Electric and made available to the User under this Agreement.
“User” / “Renter” means any individual who registers on the MIVO Electric application or website and rents, subscribes to, or operates a Vehicle.
“Low-Speed Electric Vehicle” means an electric two-wheeler with a motor power output and maximum speed within the limits prescribed under the Central Motor Vehicles Rules, 1989 that exempt it from mandatory registration and driving-licence requirements.
“High-Speed Electric Vehicle” means an electric two-wheeler that exceeds such prescribed limits and is therefore required to be registered, and operated only by a person holding a valid driving licence, under the Motor Vehicles Act, 1988.
“Aggregator” has the meaning assigned under Section 2(1A) of the Motor Vehicles Act, 1988, being a digital intermediary or marketplace connecting a passenger or end-user with a driver or vehicle for the purpose of transportation.
“Public Place” has the meaning assigned under Section 2(34) of the Motor Vehicles Act, 1988.
“KYC” means Know Your Customer verification, including identity, address, and driving-licence verification undertaken by MIVO Electric prior to or during onboarding.
Legal Basis: Definitions are drawn from Section 2 of the Motor Vehicles Act, 1988, and the Central Motor Vehicles Rules, 1989 (as amended), which distinguish low-speed electric vehicles (exempt from registration/licensing under specified power and speed thresholds) from high-speed electric vehicles (which are not).
2Acceptance of Agreement
By accessing, booking, renting, subscribing to, unlocking, or operating any vehicle provided by MIVO Electric (“Company”), the customer (“User”) confirms that they have read, understood, and agreed to comply with these Terms & Conditions.
MIVO Electric may revise or update these Terms from time to time in accordance with applicable laws. Updated Terms shall become effective upon publication on the official website or mobile application, and continued use of MIVO Electric services shall constitute acceptance of the revised Terms.
3User Eligibility
Users operating low-speed electric vehicles must be at least 16 years of age and provide valid government-issued identification documents. The verified profile is strictly personal. Under no circumstances shall the User permit any third party to operate the vehicle. Any unauthorized transfer of vehicle control shall result in immediate termination, forfeiture of the security deposit, and reasonable administrative charges of up to ?5,000, depending on the nature of the violation.
Users operating high-speed vehicles must:
be at least 18 years of age;
possess a valid Indian Driving License suitable for the vehicle category; and
complete all KYC verification requirements as prescribed by applicable laws or company policy.
MIVO Electric reserves the right to refuse, suspend, or terminate services if any document, information, or declaration provided by the User is false, misleading, expired, forged, incomplete, or unverifiable.
Legal Basis: Section 4 of the Motor Vehicles Act, 1988 sets the minimum driving age at 18 years for transport vehicles generally, with a specific proviso permitting persons of 16 years and above to drive a motor cycle of engine capacity not exceeding 50cc (which corresponds to the low-speed electric vehicle category exempted under the Central Motor Vehicles Rules). Section 3 requires a valid driving licence to drive any other class of motor vehicle in a public place, and Section 5 prohibits a licence holder from permitting any other person to drive using their licence or credentials, which corresponds to the prohibition on unauthorized transfer of vehicle control in this clause.
4Vehicle Ownership
All vehicles, batteries, chargers, accessories, GPS devices, telematics systems, and related equipment shall remain the sole and exclusive property of MIVO Electric at all times.
The User is granted a limited, non-transferable, and temporary right to use the vehicle strictly during the approved rental or subscription period.
Users shall not:
sell,
sub-rent, transfer, dismantle, tamper with, modify,
reverse engineer,
or unlawfully retain any MIVO Electric property.
Any unauthorized activity may result in immediate termination, recovery proceedings, penalties, and legal action under applicable Indian laws.
Legal Basis: This clause reflects a bailment arrangement under Sections 148–149 of the Indian Contract Act, 1872, under which the User (bailee) holds temporary possession of MIVO Electric's property (bailor) and is bound to return it in the agreed condition. Unauthorized retention or disposal may additionally attract criminal liability under Section 316 of the Bharatiya Nyaya Sanhita, 2023 (criminal breach of trust).
5Security Deposit
MIVO Electric may require a refundable security deposit before vehicle allocation.
Subject to successful inspection and settlement of all pending dues, the refundable amount shall generally be processed within 7 to 15 working days through the original payment method or another lawful mode determined by the Company.
MIVO Electric may deduct reasonable charges relating to:
vehicle damage,
unpaid rent, traffic challans,
battery or charger damage, towing expenses, negligence,
missing accessories, cleaning charges, policy violations,
or other verified liabilities attributable to the User.
An itemized breakdown of deductions may be provided upon request.
MIVO Electric reserves up to 30 days post-vehicle return to identify latent electronic or battery damage before processing refunds.
Legal Basis: Deductions from a security deposit must be reasonable, itemized, and proportionate to actual loss to avoid being treated as an unfair contract term or “deficiency of service” under Section 2(11) of the Consumer Protection Act, 2019. Arbitrary or undisclosed forfeiture of a deposit can independently be challenged before a Consumer Disputes Redressal Commission.
6Traffic Violations, Towing, Impoundment & Administrative Levies
The Renter/User shall be solely and exclusively liable for any and all statutory penalties, fines, and e-challans issued by the Delhi Traffic Police or any competent judicial/administrative authority under the Motor Vehicles Act, 1988 (amended) and corresponding Delhi Motor Vehicle Rules, for any traffic, environmental (including Pollution Under Control/PUCC infractions), or regulatory violations recorded during the rental/subsisting period.
In the event the Vehicle is removed, towed, or seized by the enforcement authorities (including the Delhi Traffic Police or municipal corporations) for obstructive, improper, or unauthorized parking under the Delhi Maintenance and Management of Parking Places Rules, the Renter/User shall bear the actual statutory Towing Charges alongside daily Custody/Storage Fees accrued at the designated traffic pound or municipal yard.
Where MIVO Electric is required to intervene, deploy personnel, or attend court/traffic circles to secure the release of an impounded or seized Vehicle, the Renter/User shall immediately indemnify MIVO Electric for all ancillary legal expenses, driver out-of-pocket costs, and loss of revenue due to vehicle downtime. All such amounts, including the Administrative Processing Fee, will be auto-debited from the User's security deposit, failing which MIVO Electric reserves the right to suspend the User's account and initiate legal recovery.
Legal Basis: Liability for e-challans rests on the registered owner unless the owner intimates the actual driver's details to the authority under Section 133 read with Section 50 of the Motor Vehicles Act, 1988; this clause operationalizes that by passing statutory liability through to the User who was actually operating the vehicle. Towing and impoundment for parking violations fall under the Delhi Maintenance and Management of Parking Places Rules, 2019 and municipal byelaws (MCD/NDMC/DDA, as applicable to the location). PUCC requirements arise under Rule 115 of the Central Motor Vehicles Rules, 1989.
7Rental Payments & Defaults
All rental, subscription, extension, penalty, or usage charges must be paid on or before the applicable due date.
Delayed payments may attract reasonable late payment charges as communicated by MIVO Electric from time to time in accordance with applicable laws.
Delayed rental payments shall attract a daily late fee of ?100 compounding. If a default exceeds 24 hours, the Company reserves the right to remotely immobilize the vehicle. The User waives all rights to claim damages, loss of business earnings, or distress arising out of such safe remote immobilization.
If outstanding dues remain unpaid beyond the permitted grace period, MIVO Electric may:
suspend services,
restrict access to the vehicle, initiate recovery proceedings,
or repossess the vehicle in accordance with law.
Remote immobilization, if applicable, shall only be exercised in a safe and lawful manner and shall never be activated while the vehicle is in motion.
Legal Basis: Penal/late-payment interest must be reasonable and disclosed in advance to avoid being struck down as an unconscionable or one-sided term under the Consumer Protection Act, 2019 and general principles of contract law (Section 74, Indian Contract Act, 1872, on liquidated damages). The safety qualification on remote immobilization (never while in motion) is a self-imposed safeguard against the offence of “using a vehicle in unsafe condition” under Section 190 of the Motor Vehicles Act, 1988.
8GPS Tracking & Telematics Consent
MIVO Electric vehicles will be equipped with GPS tracking, IoT devices, telematics systems, geo-fencing technology, remote diagnostics, and anti-theft systems for operational, safety, compliance, and security purposes.
The User shall not tamper with, disable, damage, or interfere with any tracking or electronic system installed in the vehicle. Any such act may result in penalties, repossession, suspension of services, or legal action.
Legal Basis: Processing of location and telematics data is subject to the Digital Personal Data Protection Act, 2023, and is further detailed in the MIVO Electric Privacy Policy, which the User separately consents to. Tampering with safety/anti-theft equipment fitted to a vehicle may additionally constitute mischief to property under Chapter XV of the Bharatiya Nyaya Sanhita, 2023.
9Battery & Charging Policy
Users shall use only approved batteries, chargers, charging stations, or swapping systems authorized by MIVO Electric.
Operating the vehicle through water-logged areas where water levels exceed the wheel hub or floorboard line is strictly prohibited. Any resultant short-circuits, thermal runaways, or degradation of lithium-ion cells shall be treated as gross negligence, making the User 100% liable for the full replacement cost of the battery and drivetrain assembly.
The User may be held liable for damages caused due to theft, negligence, misuse, unauthorized alterations, or violation of safety instructions.
Important: Lithium-ion batteries carry inherent risks of thermal runaway if damaged, exposed to water, or charged using non-approved equipment. Always use MIVO Electric-authorized charging infrastructure and report any unusual heat, swelling, or odour from the battery immediately.
10Rider Responsibilities & Road Safety Compliance
The User shall operate the vehicle responsibly and in compliance with all applicable traffic laws, safety regulations, and government requirements.
The User shall not exceed the manufacturer's specified maximum carrying capacity (Payload Limit). The User is strictly prohibited from taking the vehicle to independent local roadside mechanics or third-party garages. All maintenance, repairs, or part replacements must exclusively be executed via authorized MIVO Electric service hubs.
In addition, and without limiting the generality of the foregoing, the User shall at all times comply with:
Speed limits and lane discipline as prescribed by the traffic authority for the relevant road or zone;
The prohibition on driving under the influence of alcohol or drugs under Section 185 of the Motor Vehicles Act, 1988;
The prohibition on use of a mobile phone while driving, except via an approved hands-free device, consistent with Section 184 (driving dangerously);
The pillion-rider limit of one additional person, seated on a duly secured pillion seat, under Section 128 of the Motor Vehicles Act, 1988;
Mandatory helmet use for the rider (and, where applicable, the pillion rider) under Section 129, subject to the statutory exemption for turban-wearing Sikh riders.
Legal Basis: Sections 128, 129, 184, and 185 of the Motor Vehicles Act, 1988 collectively impose these safety obligations on every rider operating a motor vehicle (including a high-speed electric two-wheeler) in a public place. Non-compliance can attract fines, licence suspension, and in serious cases, prosecution under the Bharatiya Nyaya Sanhita, 2023 for causing death or hurt by rash or negligent act (Sections 105, 106 and related provisions, as applicable).
11Helmets, Protective Equipment & Assumption of Risk
The User acknowledges that operating a two-wheeler, including a low-speed electric vehicle, carries inherent risks of injury arising from traffic, road conditions, weather, mechanical failure, or the conduct of third parties, and that these risks cannot be eliminated entirely by MIVO Electric.
The User shall wear a protective helmet conforming to applicable Bureau of Indian Standards (BIS) specifications at all times while operating a MIVO Electric vehicle, regardless of whether the vehicle is classified as a low-speed or high-speed electric vehicle, except where a low-speed vehicle is statutorily exempt and the User nonetheless assumes full responsibility for choosing to ride without one.
By accepting these Terms, the User voluntarily assumes the risks associated with two-wheeler operation, including the increased risk of head injury, permanent disability, or death from not wearing a helmet, and agrees that MIVO Electric shall not be liable for injury, loss, or damage arising from the User's choice not to wear a helmet or other protective equipment, except to the extent such liability cannot lawfully be excluded under Indian law.
Legal Basis: Section 129 of the Motor Vehicles Act, 1988 mandates helmet use for the rider and pillion of two-wheelers (subject to the turban exemption), and several states, including the National Capital Territory of Delhi, separately mandate helmets even for low-speed/non-registrable electric two-wheelers as a road-safety measure. An assumption-of-risk clause of this nature is enforceable to the extent permitted under Section 23 of the Indian Contract Act, 1872, but cannot exclude liability for gross negligence or for any obligation that cannot be contracted out of under consumer protection law.
12Insurance
MIVO Electric will, where required by law, maintain a valid third-party insurance policy in respect of each registered (high-speed) Vehicle, in accordance with Chapter XI of the Motor Vehicles Act, 1988.
Such third-party insurance covers statutory third-party liability only. It does not, unless separately purchased and explicitly stated, cover the User's personal injury, loss of personal belongings, or comprehensive damage to the Vehicle arising from the User's own negligence.
Users are strongly encouraged to assess and obtain their own personal accident or health insurance cover. MIVO Electric may, at its discretion, offer optional insurance add-ons, the terms of which will be governed by the respective insurer's policy wording and not by this Agreement.
Insurance is Optional and at Rider's Cost: MIVO Electric does not provide, arrange, or subsidize any personal accident, health, or comprehensive vehicle insurance for the User as part of the standard rental or subscription fee. Any User who wishes to obtain personal accident, health, or comprehensive coverage must independently purchase such insurance, at their own cost, from an insurer of their choice, or through any optional add-on separately offered and explicitly charged for by MIVO Electric. MIVO Electric shall not be liable for any personal injury, medical expense, disability, death, or loss of personal belongings suffered by the User arising from the use of the Vehicle on the road, except to the extent such loss or injury is directly and proximately caused by MIVO Electric's proven negligence, a vehicle defect attributable to MIVO Electric, or any liability that cannot lawfully be excluded under Indian law.
Legal Basis: Section 23, Indian Contract Act, 1872 permits exclusion of liability for the User's own risk-taking, but does not permit exclusion of liability arising from MIVO Electric's own negligence or non-excludable consumer protection rights under the Consumer Protection Act, 2019.
Legal Basis: Section 146 of the Motor Vehicles Act, 1988 prohibits the use of a motor vehicle in a public place without a valid third-party insurance policy as required under Chapter XI. This is distinct from, and does not substitute, any insurance the User may independently choose to obtain for personal injury or comprehensive vehicle cover.
13Accidents, Theft & Damages
In the event of any accident, theft, fire, loss, or damage involving the vehicle, the User must notify MIVO Electric as soon as reasonably possible and preferably within one hour of the incident.
Where required by law or insurer instructions, the User shall cooperate in filing an FIR, police complaint, insurance documentation, or investigation.
Insurance claims shall remain subject to insurer approval, policy terms, investigation, and applicable deductibles.
The User may be held liable for damages arising due to:
drunk driving,
rash or negligent driving, overspeeding, unauthorized use,
policy violations, criminal conduct,
or breach of these Terms.
Legal Basis: Section 134 of the Motor Vehicles Act, 1988 obliges a person involved in an accident to give information to the police and render reasonable assistance to the injured; this clause channels that statutory duty through to the User as the actual operator of the vehicle. Driving under the influence of alcohol or drugs is a distinct offence under Section 185.
14Roadside Breakdown, Mishap & Total Rider Responsibility
In the event of a vehicle breakdown, mechanical fault, or any other roadside issue, the User must immediately notify MIVO Electric through the app or support helpline and shall remain at the location for a minimum of one hour to await MIVO Electric's roadside assistance or repair team, unless personal safety requires the User to relocate to a nearby safe area, in which case the User must inform MIVO Electric of the new location.
If the User leaves the location before MIVO Electric's roadside assistance or repair team arrives and before the one-hour waiting period has elapsed, and the vehicle is lost, stolen, damaged, or otherwise suffers any major loss in the User's absence, the User shall be solely and entirely responsible for such loss, including the full cost of repair or replacement of the vehicle and any associated charges.
Important: Any accident, injury, loss, or mishap of any kind that occurs on the road while operating a MIVO Electric vehicle is entirely and solely the User's own responsibility. MIVO Electric shall not be liable or responsible in any way whatsoever for any road accident, injury, death, loss, or mishap, regardless of cause or circumstance. The User accepts and assumes this responsibility fully by accepting these Terms.
15Vehicle Recovery & Repossession
If a vehicle is not returned within 12 hours of the expiration of the subscription period, or if the GPS tracking device is disconnected and the User is unreachable for a consecutive 24 hours, it shall be treated as an intent to steal. MIVO Electric shall immediately initiate criminal proceedings under Section 316 of the Bharatiya Nyaya Sanhita, 2023 (or applicable Criminal Breach of Trust laws), and flash the vehicle details to law enforcement authorities.
If the User flees with the vehicle, causes any damage or loss to the vehicle, or the vehicle is stolen while in the User's custody, the User shall be solely responsible for the full amount of any fine, penalty, repair cost, or replacement cost arising therefrom. For the purpose of locating the User, recovering the vehicle, or investigating any such incident, MIVO Electric reserves the right to contact the User's emergency contacts, references, or other persons known to the User as provided during onboarding or KYC verification.
Legal Basis: Section 316 of the Bharatiya Nyaya Sanhita, 2023 (in force since 1 July 2024) consolidates and replaces Sections 405–409 of the erstwhile Indian Penal Code, 1860 governing criminal breach of trust, and is the correct present-day reference for a User's failure to return entrusted property such as a rented vehicle.
16Prohibited Activities
Users shall not:
sub-rent vehicles,
use vehicles for racing or stunts, transport illegal goods,
engage in unlawful activities,
operate vehicles outside permitted operational zones without authorization, or
tamper with vehicle branding, software, wiring, batteries, or electronics.
Violations may result in suspension, penalties, damage recovery, termination of services, and legal action.
Legal Basis: Racing or trials of speed on a public road is a specific offence under Section 189 of the Motor Vehicles Act, 1988. Transport of illegal goods may separately attract liability under the Bharatiya Nyaya Sanhita, 2023, and relevant special statutes (e.g., the NDPS Act, 1985, where applicable).
17Aggregator & Platform Compliance
Where MIVO Electric vehicles are used by Users who are also registered as delivery or gig-work partners with third-party platforms (such as food delivery, e-commerce logistics, or ride-hailing aggregators), the User remains solely responsible for ensuring that such use complies with the terms of the relevant aggregator and with all applicable licensing conditions imposed on aggregators operating in Delhi NCR.
MIVO Electric is not a transportation aggregator and does not itself connect Users with passengers for hire or reward. Nothing in this Agreement shall be construed as MIVO Electric assuming the regulatory obligations of an aggregator under the Motor Vehicles (Amendment) Act, 2019, unless and until MIVO Electric separately obtains and operates under an aggregator licence.
Legal Basis: Section 93 of the Motor Vehicles Act, 1988 (as amended in 2019) requires any “aggregator”, as defined in Section 2(1A), to obtain a licence from the State Government in accordance with such guidelines as may be issued. This clause clarifies MIVO Electric's present regulatory position as a vehicle rental/subscription provider, distinct from a passenger aggregator, while preserving its right to comply with such licensing if its business model evolves.
18Data Protection & Privacy
MIVO Electric may collect and process personal information including:
KYC documents, GPS data,
ride history, payment records,
technical information,
and device-related information
for purposes relating to:
operations, customer support, fraud prevention,
regulatory compliance, safety monitoring, fleet management, analytics,
and lawful business operations.
Such data shall be processed in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and the MIVO Electric Privacy Policy.
Users may contact MIVO Electric regarding privacy-related concerns through official support channels.
Legal Basis: The Digital Personal Data Protection Act, 2023 governs MIVO Electric's processing of personal data as a Data Fiduciary, including the User's rights to access, correction, erasure, and grievance redressal, which are set out in full in the separate MIVO Electric Privacy Policy referenced above and incorporated herein by reference.
19Consumer Grievance Redressal
MIVO Electric has appointed a Grievance Officer to receive and address complaints relating to the quality of services, billing disputes, security deposit deductions, or any other deficiency in service as defined under Section 2(11) of the Consumer Protection Act, 2019.
MIVO Electric shall endeavour to acknowledge a grievance within 48 hours and resolve it within 30 days of receipt, in line with prevailing consumer protection norms.
If a User remains dissatisfied with the resolution provided, the User may approach the appropriate District, State, or National Consumer Disputes Redressal Commission having jurisdiction, without prejudice to the dispute resolution mechanism set out in Clause 24 below.
Legal Basis: Sections 2(11), 17, and 34–58 of the Consumer Protection Act, 2019 entitle a User, as a “consumer” of services for consideration, to seek redress before the Consumer Disputes Redressal Commissions for any deficiency in service, independent of any private arbitration clause, since certain consumer remedies cannot be ousted by contract.
20Suspension & Termination
MIVO Electric reserves the right to immediately suspend, restrict, or terminate a User's access to the services, application, website, and any assigned vehicle or equipment, based on reasonable grounds and circumstances applicable under law and without prior notice or liability, in the event of any policy violation, fraudulent or abusive conduct, non-payment, or any other act, omission, or operational risk that MIVO Electric deems detrimental to its business, property, safety standards, or legal compliance.
The termination of this Agreement or suspension of services shall be entirely without prejudice to any outstanding financial liabilities, accrued payment obligations, damages, or legal remedies available to MIVO Electric prior to or arising from such termination.
21Limitation of Liability
To the maximum extent permitted under applicable law, MIVO Electric shall not be liable for:
indirect or consequential losses, loss of profits or income,
loss of personal belongings, service interruptions, charging delays,
network failures,
or events beyond the reasonable control of the Company.
Nothing in these Terms shall exclude liability where such exclusion is prohibited under Indian law.
MIVO Electric shall not be held liable for any loss of commercial earnings, contractual delivery SLA penalties, delivery account suspensions, or algorithmic de-prioritization suffered by the User due to unexpected vehicle breakdowns, mechanical component failures, battery swapping delays, or software/app downtime.
Legal Basis: Limitation-of-liability clauses are enforceable under Indian contract law subject to Section 23 of the Indian Contract Act, 1872 (lawful object) and are not permitted to exclude liability for death, personal injury caused by gross negligence, or statutory consumer rights under the Consumer Protection Act, 2019, which this clause expressly preserves.
22Indemnity
The User agrees to indemnify and hold harmless MIVO Electric, its directors, employees, agents, and affiliates against losses, damages, liabilities, claims, penalties, or legal expenses arising out of the User's breach of this Agreement, negligent or unlawful operation of the Vehicle, or violation of applicable law.
23Force Majeure
MIVO Electric shall not be held liable for delays, interruptions, or failure in performance caused by events beyond reasonable control including natural disasters, floods, riots, strikes, pandemics, governmental restrictions, power failures, cyber incidents, supply shortages, or technical disruptions.
24Dispute Resolution & Jurisdiction
The parties shall attempt to resolve disputes amicably in good faith.
Failing such resolution, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Gurugram, Haryana, and proceedings shall be conducted in English.
Subject to applicable consumer protection laws, courts located in Gurugram, Haryana shall have jurisdiction over matters arising from these Terms.
Legal Basis: Arbitration clauses are governed by the Arbitration and Conciliation Act, 1996. As clarified in Clause 19 above, an arbitration clause does not by itself oust a consumer's independent right under the Consumer Protection Act, 2019 to approach a Consumer Disputes Redressal Commission, since such fora exercise a statutory jurisdiction that runs in parallel to contractual arbitration.
25Severability
If any provision of this Agreement is declared void or unenforceable by a court of competent jurisdiction, such provision will be severed from this Agreement, and the balance of this Agreement will remain in full force and effect.
26Waiver
Failure by MIVO Electric to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.
27Electronic Consent
Use of the MIVO Electric application, website, OTP verification systems, digital signatures, online payments, electronic communication systems, or vehicle unlocking systems shall constitute valid electronic acceptance of these Terms in accordance with the Information Technology Act, 2000 and other applicable Indian laws.
Legal Basis: Sections 4, 5, and 10A of the Information Technology Act, 2000 recognize electronic records, electronic signatures, and contracts formed through electronic means as legally valid and enforceable, equivalent to physical documentation and wet-ink signatures.
28Governing Law
This Agreement shall be governed by and construed in accordance with the laws of India, including but not limited to the Motor Vehicles Act, 1988, the Indian Contract Act, 1872, the Digital Personal Data Protection Act, 2023, the Bharatiya Nyaya Sanhita, 2023, the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Arbitration and Conciliation Act, 1996, without regard to conflict-of-law principles.
29Contact Information
For questions, support requests, billing disputes, or grievances relating to these Terms, please contact:
| MIVO Electric Support | Terms, billing, and grievance queries |
| Phone | +91 87967 50233 |
| support@mivoelectric.com | |
| Operational Hours | Monday–Saturday | 9:00 AM – 8:00 PM |
| Grievance Officer | [Insert Grievance Officer Name & Contact] |
This Agreement is issued by MIVO Electric in furtherance of safe, lawful, and transparent electric mobility services, in alignment with the Motor Vehicles Act, 1988, the Digital Personal Data Protection Act, 2023, and other applicable Indian laws.